Recipe No. 14 · Operations

Intake form to patient/client record

Turn new intake form submissions into an organized record and a staff task.

Serves
Clinics
Made with
Make
Prep (setup)
~45 min est.
Yield
2–3 hrs/week saved, est.
Level
Intermediate
Plan needed
Make: Core from $12/mo per Axis Consulting; a free tier may cover low volume. Check your plan.
Est. SMS cost
No SMS needed
Flow at a glance
  1. TriggerTrigger
  2. Step 2Airtable 'Create a Record' mapping contact…
  3. Step 3Trello/Asana 'Create Task'
  4. Step 4Privacy
  5. Step 5Test with a dummy submission

Ingredients

  • Jotform (HIPAA-enabled plan if US healthcare) or Google Forms
  • Make.com
  • Airtable or Google Sheets
  • Task tool (Trello, Asana)
Editor-reviewedLast checked 2026-10-16v1.0.0 · Free

Steps reviewed against current tool UIs by the editor; not yet run end-to-end in a live account. Time saved is an estimate; results vary. Costs from Axis Consulting and Twilio pricing; check current pricing.

Method

  1. Trigger: Jotform 'Watch for Submissions'.
  2. Airtable 'Create a Record' mapping contact details and reason for visit.
  3. Trello/Asana 'Create Task': 'Review intake for {name}' due tomorrow.
  4. Privacy: for protected health info, confirm each tool will sign a BAA (US) or meets your local rules before using real data; otherwise keep only scheduling details in automations.
  5. Test with a dummy submission.

Make (affiliate placeholder)

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