Recipe No. 04 · Customer follow-up
Catering inquiry auto-acknowledge
Instantly acknowledge catering or event inquiries and log them for follow-up.
- Serves
- Cafés & restaurants
- Made with
- Zapier
- Prep (setup)
- ~20 min est.
- Yield
- 1 hr/week saved, est.
- Level
- Beginner
- Plan needed
- Zapier: Free covers 2-step Zaps (100 tasks/mo, checks every 15 min); multi-step Zaps need Professional (from $19.99/mo billed annually, $29.99 monthly, per zapier.com/pricing). Check your plan.
- Est. SMS cost
- No SMS needed
- TriggerTrigger
- Step 2Action
- Step 3Action
- Step 4Optional
- Step 5Test and enable
Ingredients
- Website form or Gmail label
- Zapier
- Google Sheets
- Gmail
Editor-reviewedLast checked 2026-10-16v1.0.0 · Free
Steps reviewed against current tool UIs by the editor; not yet run end-to-end in a live account. Time saved is an estimate; results vary. Costs from Axis Consulting and Twilio pricing; check current pricing.
Method
- Trigger: form 'New Submission' (or Gmail 'New Labeled Email' with label Catering).
- Action: Google Sheets 'Create Row' with date, name, event date, guest count.
- Action: Gmail 'Send Email' acknowledgment: 'Thanks {name}! We received your request for {date} and will reply with options within one business day.'
- Optional: Schedule a follow-up reminder for yourself using Delay + Slack/email.
- Test and enable.