Recipe No. 06 · Customer support

Contact form spam filter

Use AI to flag spam contact form submissions before they hit your inbox or CRM.

Serves
Agencies
Made with
Make
Prep (setup)
~45 min est.
Yield
1 hr/week saved, est.
Level
Intermediate
Plan needed
Make: Core from $12/mo per Axis Consulting; a free tier may cover low volume. Check your plan.
Est. SMS cost
No SMS needed
Flow at a glance
  1. TriggerForm 'Watch Submissions'
  2. Step 2OpenAI
  3. Step 3Router
  4. Step 4Keep a CAPTCHA on the form
  5. Step 5Test with dummy data, then turn it on and…

Ingredients

  • Form tool
  • Make.com
  • OpenAI API
Editor-reviewedLast checked 2026-10-16v1.0.0 · Free

Steps reviewed against current tool UIs by the editor; not yet run end-to-end in a live account. Time saved is an estimate; results vary. Costs from Axis Consulting and Twilio pricing; check current pricing.

Method

  1. Form 'Watch Submissions'.
  2. OpenAI: 'Is this a genuine business inquiry? Answer SPAM or REAL.'
  3. Router: REAL → CRM + email; SPAM → Sheets log for spot checks.
  4. Keep a CAPTCHA on the form; AI is a second layer.
  5. Test with dummy data, then turn it on and review results for the first week.

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By Agent Recipes Editorial

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