Recipe No. 44 · Customer support
Technician on-the-way text
Text the customer when the technician starts driving, cutting 'when are you coming' calls.
- Serves
- Home services
- Made with
- Make
- Prep (setup)
- ~45 min est.
- Yield
- 1–2 hrs/week saved, est.
- Level
- Intermediate
- Plan needed
- Make: Core from $12/mo per Axis Consulting; a free tier may cover low volume. Check your plan.
- Est. SMS cost
- Via Twilio: ~$0.0083 per US text segment plus carrier fees, and $1.15/mo per local number (Oct 2026). Other SMS apps price differently, so check your plan.
- TriggerCheck your field service app first
- Step 2Otherwise
- Step 3Look up job/customer
- Step 4Twilio 'Send SMS'
- Step 5Test with dummy data, then turn it on and…
Ingredients
- Jobber/Housecall Pro (often built in) or Google Calendar
- Make.com
- Twilio
Editor-reviewedLast checked 2026-10-16v1.0.0 · Free
Steps reviewed against current tool UIs by the editor; not yet run end-to-end in a live account. Time saved is an estimate; results vary. Costs from Axis Consulting and Twilio pricing; check current pricing.
SMS rules: only text people who gave you their number for this purpose, identify your business, and include “Reply STOP to opt out”. US business texting needs A2P 10DLC registration.
Method
- Check your field service app first — 'on my way' texts are a common built-in feature.
- Otherwise: a phone shortcut/button hits a Make webhook with the job ID.
- Look up job/customer (Sheets or app module).
- Twilio 'Send SMS': '{tech} is on the way, ETA about {minutes} min.'
- Test with dummy data, then turn it on and review results for the first week.