Recipe No. 19 · Customer follow-up
Membership cancellation save attempt
When a member submits a cancellation form, alert the manager and send a pause-instead offer.
- Serves
- Gyms & studios
- Made with
- Make
- Prep (setup)
- ~45 min est.
- Yield
- 1 hr/week saved, est.
- Level
- Intermediate
- Plan needed
- Make: Core from $12/mo per Axis Consulting; a free tier may cover low volume. Check your plan.
- Est. SMS cost
- No SMS needed
- TriggerMake
- Step 2Router
- Step 3Slack 'Create a Message' to the manager…
- Step 4Always honor the cancellation if they decline
- Step 5Test with dummy data, then turn it on and…
Ingredients
- Cancellation form (Typeform/Google Forms)
- Make.com
- Gmail
- Slack (optional)
Editor-reviewedLast checked 2026-10-16v1.0.0 · Free
Steps reviewed against current tool UIs by the editor; not yet run end-to-end in a live account. Time saved is an estimate; results vary. Costs from Axis Consulting and Twilio pricing; check current pricing.
Method
- Make: Google Forms/Typeform 'Watch Responses'.
- Router: if reason contains 'injury', 'travel' or 'money', send a Gmail with a membership pause option; otherwise send a standard confirmation.
- Slack 'Create a Message' to the manager with name and reason.
- Always honor the cancellation if they decline — don't make cancelling hard (consumer-protection rules apply in many regions).
- Test with dummy data, then turn it on and review results for the first week.