Beauty salon & spa no-show policy template

Copy-paste policy

[Salon name] booking & cancellation policy • A deposit of [X% / $X] is required to book lash, brow, facial and spa services. It comes off your total on the day. • Need to move or cancel? Give us at least [48] hours’ notice and your deposit carries over or is refunded. • Cancelling with less than [48] hours’ notice: your deposit is kept. • No-show: your deposit is kept, and future bookings must be prepaid in full. • Running more than [15] minutes late may mean a shorter service or rebooking. • By booking you agree to this policy. Questions? Text us at [number].

Setup tip

Fresha lets you set the deposit as a percentage or fixed amount and choose when it becomes non-refundable (Fresha).

Common structures (pick one)

• Card on file + fee: no money up front; you charge a late-cancel/no-show fee to the saved card. Lowest friction, but some owners report clients blocking cards after a no-show (r/Esthetics).
• Deposit credited to the service: paid at booking, kept if the client no-shows or cancels late. This is what owners in r/smallbusiness and r/Esthetics most often recommend.
• Tiered refund: e.g. full refund with 48h+ notice, 50% at 24–48h, deposit kept under 24h (example from ProperKind’s guide).
• Repeat no-shows: require full prepayment next time (an approach reported by several owners in this thread). Vagaro lets you set deposit rules specifically for “customers with no-shows or cancellations” (Vagaro).

Next: tell clients about the new policy.

Templates, not legal advice. Fee levels are examples; pick your own and check local consumer and card-network rules. Platform steps were checked against each vendor’s help pages on 2026-10-16, not run in a live account; menus change.