Deposits & no-show protection in GlossGenius

Turn on deposits

1. Go to Settings → Services and select a service.
2. Toggle on Require Deposit and set the amount.
3. Require it for all clients or only new ones. The deposit is charged at booking and applied to the service price (GlossGenius).
4. If a client cancels, the deposit goes to the business; you can still add cancellation/no-show fees up to the appointment value (GlossGenius).

Card on file instead (no upfront payment)

1. Go to Settings → Booking Controls → Online Booking Settings, Cancellations section.
2. Set Require Card to all clients, new clients or never. The card is saved, not charged.
3. Set the Cancellation Fee (a percentage) and your Cancellation Policy text.
4. Turn on Cancellation Policy Required so clients must accept it before booking (GlossGenius help).

Charging a no-show

Charge the cancellation fee to the saved card from the appointment. GlossGenius applies a percentage you set; check the amount before confirming (GlossGenius help).

Paste this as your policy

[Salon name] booking & cancellation policy • A deposit of [X% / $X] is required to book any service. It comes off your total on the day. • Need to move or cancel? Give us at least [48] hours’ notice and your deposit carries over or is refunded. • Cancelling with less than [48] hours’ notice: your deposit is kept. • No-show: your deposit is kept, and future bookings must be prepaid in full. • Running more than [15] minutes late may mean a shorter service or rebooking. • By booking you agree to this policy. Questions? Text us at [number].

Sources: How to set up your cancellation policy · Deposits · Getting started · Dealing with cancellations

Templates, not legal advice. Fee levels are examples; pick your own and check local consumer and card-network rules. Platform steps were checked against each vendor’s help pages on 2026-10-16, not run in a live account; menus change.