Deposits & no-show protection in Fresha

Turn on deposits

1. Go to Settings → Payments.
2. Next to Policy on all bookings, click Edit.
3. Select Require a deposit upfront and set a percentage or fixed amount.
4. Choose when the deposit becomes non-refundable.
5. Optionally tick Apply late cancellation fee and Apply no-show fee (as a percentage of the appointment value).
6. Clients then pay the deposit to confirm online, and their card is saved for the balance (Fresha).

Card on file instead (no upfront payment)

1. In the same Payment policy view choose Capture card details.
2. No payment is taken; the card is stored so you can charge agreed fees later.
3. In-store bookings get a secure link to confirm the card (Fresha).

Charging a no-show

Open the appointment, set status to No-show, keep the no-show fee ticked, enter an amount up to the policy limit and confirm. With a deposit you keep it, but you can’t charge an extra no-show fee unless one was set up as a percentage beforehand (Fresha). A third-party guide notes Fresha no-shows are marked manually, same day only (SalonAccounts, unverified against Fresha).

Paste this as your policy

[Salon name] booking & cancellation policy • A deposit of [X% / $X] is required to book any service. It comes off your total on the day. • Need to move or cancel? Give us at least [48] hours’ notice and your deposit carries over or is refunded. • Cancelling with less than [48] hours’ notice: your deposit is kept. • No-show: your deposit is kept, and future bookings must be prepaid in full. • Running more than [15] minutes late may mean a shorter service or rebooking. • By booking you agree to this policy. Questions? Text us at [number].

Sources: Set up payment policies · Upfront payments overview · Charge no-show and cancellation fees

Templates, not legal advice. Fee levels are examples; pick your own and check local consumer and card-network rules. Platform steps were checked against each vendor’s help pages on 2026-10-16, not run in a live account; menus change.