Deposits & no-show protection in Booksy

Turn on deposits

1. Go to Business Settings → Payments & Checkout → No-Show Protection (mobile: Profile → Settings).
2. Open the Deposits tab and select +Add rules. A rule is a set of services with the same deposit.
3. Set the percentage or fixed amount clients prepay.
4. Click Apply to services, tick the services and click Select, then Save.
5. The deposit is taken off the total at checkout; if the client cancels or doesn’t show, you keep what was prepaid (Booksy help, deposits vs fees).

Card on file instead (no upfront payment)

1. In the same No-Show Protection settings choose Cancellation Fees.
2. Clients see your cancellation fee policy and must put a card on file; the booking is confirmed once the card is verified.
3. You can apply it to specific services only (Booksy help).

Charging a no-show

Mark the appointment as a No-Show, then charge or waive the fee (Booksy help). To charge automatically, turn on Charge Cancellation Fees automatically: fees for appointments marked No-Show are charged at the end of each business day. Booksy notes Booksy Biz mobile app users can’t turn automatic charges off (Booksy help).

Paste this as your policy

[Salon name] booking & cancellation policy • A deposit of [X% / $X] is required to book any service. It comes off your total on the day. • Need to move or cancel? Give us at least [24] hours’ notice and your deposit carries over or is refunded. • Cancelling with less than [24] hours’ notice: your deposit is kept. • No-show: your deposit is kept, and future bookings must be prepaid in full. • Running more than [15] minutes late may mean a shorter service or rebooking. • By booking you agree to this policy. Questions? Text us at [number].

Same app, next steps: Booksy reminder sequence · Booksy missed-call text-back. All apps side by side: deposit settings compared.

Sources: Set up No-show Protection · Accept deposits · Deposits vs cancellation fees · Auto-charge cancellation fees

Templates, not legal advice. Fee levels are examples; pick your own and check local consumer and card-network rules. Platform steps were checked against each vendor’s help pages on 2026-10-16 (Booksy on 2026-10-18), not run in a live account; menus change.